Frequently Asked Questions

Everything you need to know about your OUTWAY gear and orders.

How long does shipping take for my sports gear?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for performance apparel?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain base layers and socks cannot be returned once opened.

How do I know which size to choose?

Each product page features a detailed sizing chart and a 'Fit Finder' tool. If you are between sizes, we generally recommend sizing up for a more comfortable athletic fit.

Are OUTWAY products covered by a warranty?

Yes, all our technical equipment and apparel come with a 1-year manufacturer warranty against defects in materials and workmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.

How should I care for my technical fabrics?

To maintain the performance of your gear, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid fabric softeners and bleach, as they can damage moisture-wicking properties.