Returns & Exchanges

At OUTWAY, we stand by the performance of our gear and offer a 30-day window for returns or exchanges on all unworn items in their original packaging. We want to ensure you have the perfect fit for your next adventure, so we've made our reclamation process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, a prepaid shipping label will be generated for you to download and print directly from your browser.

3

Pack and Ship

Securely place the items in their original packaging, attach the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

After our warehouse team inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing